A: We have a general 14 day return policy. Thus, you can request a return by e-mail to mayomiofficialshop@gmail.com within 14 days after you have received your products. Please note that the expenses for return shipping are to be burdened by the customers and that the products need to be in original condition. Please also make sure to include the return form, which will be given to you upon your return request. To start a return process, please send an email to mayomiofficialshop@gmail.com. To read our full return policy, please click here.
A: Unfortunately, we do not offer any returns for items bought on sale. Sale items include all purchases made with a discount of 15% or more.
A: To start a new return process, please send us an e-mail including your order details (Customer name, delivery address and order number) to mayomiofficialshop@gmail.com
A: The fastest and most convenient way for you to get an exchange, is to return your current product and re-order respectively in our online shop.
A: We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 4-10 business days.
6: What are eligible reasons for you to disapprove my return?
A: Please make sure to contact us within 14 days after you have received your items. Any items returned to us, that are not in original condition, in packaging with panty liner intact and tags attached or have stains/soiling will be immediately shipped back to you from our returns warehouse. We are unable to issue a refund on these items for sanitary reasons.
Shipping Policy
A: Depending on your location the following shipping times and rates apply:
*currently excluding Russia and China
Depending on the destination country, please allow between 2 to 20 business days for delivery.
A: Yes, all orders of a minimum value of 120,00€ will be shipped free via DHL Go Green Premium to any place in the world (except Russia and China).
A: We almost offer worldwide deliveries, but do not ship to Russia and China. Please see our shipping policy for further information.
Yes, once your order has been dispatched, we will send you an e-mail containing a respective tracking code.
A: Depending on the destination country, please allow between 2 to 20 business days for delivery. If you still did not receive your order, please send an e-mail to mayomiofficialshop@gmail.com.
Taxes/Duties
A: All orders shipped outside of the European Union (EU) may be liable to taxes and/or duties. All potential taxes and/or duties need to be fully paid for by the customer. MAYOMI cannot take responsibility for taxes and/or duties.
Miscellaneous
A: If you need to change or cancel your order, please contact us immediately at mayomiofficialshop@gmail.com as our fulfilment team works quite quickly. If you order has already been dispatched, we can arrange a return of your items and exchange them.
A: We are delighted that you want to take good care of your items! Please read our care instructions carefully.
A: It is important to know your size before placing an order. To find the right size for you, please check out our sizing guide here.
